Privacy Policy

Privacy Policy for Fitchin Auto Detailing and Tint

Effective Date: 10/13/2024

Last Updated: 10/13/2024

At Fitchin Auto Detailing and Tint, accessible from

https://fitchinautodetailingandtint.com/

, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website, services, or communicating with us through text messaging, phone, or email, you consent to the practices described herein.

1. Information We Collect

We may collect personal information in various ways, including directly from you, automatically through your interactions with our website, or from third-party sources. The types of information we may collect include:

A. Personal Information Provided by You:

Contact Information: Your name, phone number, email address, and mailing address.Vehicle Information: Details about your vehicle, such as make, model, year, and service preferences.Payment Information: Credit or debit card details and billing address, processed securely by a third-party payment processor.Service Details: Information related to your service appointments, including the type of service requested, dates, times, and specific preferences.

B. Automatically Collected Information:

Device and Usage Information: IP address, browser type, device type, operating system, and pages visited on our website.Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control your cookie preferences through your browser settings.

C. Information from Third-Party Sources:

Social Media Platforms: If you engage with us on social media, we may collect information from your public profile and interactions.Service Providers: Information about your interactions with our service providers, such as appointment scheduling or payment processing.

2. How We Use Your Information

We use the information we collect to operate, maintain, and enhance our services, including but not limited to:

Service Provision: To schedule and provide the auto detailing and window tinting services you request.Communication: To send you service-related communications, such as appointment confirmations, reminders, updates, and marketing messages. These communications may be sent via text message, email, or phone.Marketing and Promotions: To send you offers, promotions, and other marketing materials. You may opt out of these communications at any time.Customer Support: To respond to your inquiries, provide customer support, and resolve any issues.Business Operations: To monitor, analyze, and improve our services, including website analytics, user experience optimization, and customer feedback analysis.Legal and Compliance: To comply with applicable laws, regulations, and industry standards, and to enforce our terms of service or protect our rights.

3. How We Share Your Information

We do not sell or rent your personal information. We may, however, share your information with third parties in the following situations:

A. Service Providers and Partners:

We may share your information with trusted service providers who assist us in operating our business, such as:

Payment Processors: To process payments securely.Text Messaging Providers: To deliver text message communications (e.g., RingCentral).Analytics Providers: To help us analyze website usage and improve our services.Marketing and Advertising Partners: To assist with promotional campaigns.

B. Legal Requirements and Business Transfers:

We may disclose your information to comply with legal obligations, protect our rights, or in connection with a business transaction, such as a merger, acquisition, or sale of assets.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. This information helps us to:

Personalize your experience.Analyze website traffic and usage trends.Provide targeted advertisements and promotions.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Text Messaging Policy and Consent

By providing your phone number, you consent to receive text messages from us related to your service appointments, promotions, and updates. Message and data rates may apply. You may opt out of text messages at any time by replying “STOP” or following the instructions provided in the message.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

Access: Request access to the personal information we hold about you.Correction: Request correction of any inaccurate or incomplete information.Deletion: Request deletion of your personal information, subject to legal obligations.Opt-Out of Marketing: Opt out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Phone: 740-291-7111Email: [email protected] Address: 2628 South 7th Street, Coshocton, Ohio, 43812